CONSUMER GRIEVANCE REDRESSAL POLICY
Customer ((hereinafter referred as “You”) centricity is our topmost priority and hence we believe in providing the best service and experience to all our Consumers. We continuously strive to improve our service and your experience of dealing with us, it rare in nature where you might not be satisfied with our product/service. The consumer grievance redressal policy (hereinafter referred as “Policy”) to sets out how Voylla Fashion Pvt Ltd (hereinafter referred as “Voylla” or “We” or “Us”) addresses customers queries, or complaint or grievances raised. Please go through below policy details. We look forward to any feedback which will help us improve further.
Grievance Redressal Mechanism:
Level 1: Refer our FAQs for answer to your queries or issues
In case you are not queries concerning or product / service, we are here to resolve your concern or query. Please visit our FAQs clicking here link https://www.voylla.com/help , wherein we have listed out solution to most of the common queries of customers.
Level 2: Reach out to our Customer Care Helpdesk
If your query or concern is not answered in FAQs listed there, you may contact our customer care helpdesk on below contact number or email us:
- Mobile number: +91 7676111022
- Email: email@example.com
Our customer care team will address your concern or query within 7 business days from receipt of your queries or concern.
Level 3: Reach out to Grievance Officer
In case you are not satisfied with the solution provided by our customer care helpdesk, you may raise your concern to our “Grievance Officer”, by writing email for the redressal of your complaint or concern.
Name and Email of our Grievance officer are mentioned below:
- Name: Mr. Rohit Bansal
- Email: firstname.lastname@example.org
On receipt of your email, you will receive an acknowledgement of complaint and will receive a unique grievance ID for tracking the status of their complaint from the from the Grievance Officer, within 48 (forty-eight) hours and will endeavour to resolve your complaint within 30 days. Customers are advised refer unique grievance ID for any further communication with Grievance officer. In case customer not received acknowledgement from the Grievance officer, you can reach out to grievance officer through on Tel no. +91-6350615724
The Grievance Officer will undertake best endeavours to redress the grievances of the customer expeditiously but in any case, grievances will be addressed within 30 days from the date of receipt of the complaint.
A Grievance will be Considered as Disposed-Off in any of the Following Instances, Namely:
- Where the complainant has communicated its acceptance of the response of the Grievance Officer / any other person associated with the Company; or
- Where the complainant has not responded within 7 days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject.
The purpose of this policy, “grievance” or “complaint” includes any communication from the Consumer that expresses dissatisfaction in respect of the products or services offered and which seeks a remedial action, but does not include the following:
- Complaints that are incomplete or not specific in nature;
- Communications offering suggestions; or
- Communications seeking guidance or explanation.
Voylla shall address any complaints and grievances of the Consumers with respect to any goods or services provided over the website in a time-bound manner.
Name and Address and email id and contact no. of the Company as under:
The website www.voylla.com is owned and managed by GBL Altair Pvt. Ltd. Our corporate or registered office address and contact details are mentioned below:
- Legal Entity Name: GBL Altair Pvt. Ltd.
- Registered Office: 6/12, Primrose Road, Gurappa Avenue Bangalore, Karnataka- 560025
- Corporate Office: J 449/450, RIICO, Industrial Area, Sitapura, Near Chatrala Circle, Jaipur, Rajasthan 302022
- Email: email@example.com
- Contact no: Tel: +91 7676111022
- GSTIN: 8AADCV8345F1Z4
- PAN: AADCV8345F