1. Our Promise

Every Voylla piece is quality-checked before dispatch. If your jewellery develops a plating or manufacturing defect within the warranty period, we will make it right at no cost to you.

2. Warranty Period

Voylla offers a 6-month warranty from the date of delivery (or the date of purchase, for offline stores). It covers:

• Plating discoloration or peeling under normal wear

• Loose or fallen stones caused by a setting defect

• Broken clasps, hooks, or findings caused by a manufacturing defect

• Soldering or joint failures

The warranty applies to all products, including those bought during sales or on discount.

3. How We Resolve Your Claim

1. Repair: If the item can be repaired, we repair it free of charge.

2. Replacement: If it cannot be repaired, we replace it with the same design.

3. Store coupon: If a replacement is not available, we issue a coupon equal to the invoice value, redeemable on voylla.com. The coupon is valid for one year from the date of issue and can be combined with other offers.

There is no charge for repair, pickup, or return shipping on approved claims.

4. Warranty Registration

• Voylla.com and Voylla offline stores: Your warranty is registered automatically at purchase. No action is needed.

• Marketplaces and other platforms: Register your purchase at https://voylla.dyrect.com/user and provide your order ID, the platform you bought from, the date of purchase, and proof of purchase. Purchases that are not registered are not eligible for warranty.

5. How to Raise a Claim

1. Log in at https://voylla.dyrect.com/user (the same link used for registration) using your phone number used at the time of registration. Identify the specific order and product against which the claim is being made.

2. Upload clear photos or a video of the defect.

3. Our team reviews your claim within 2 business days.

4. If approved, a courier picks up the item from your address (provided as part of claim process). Please keep it in its original packaging.

5. The item is repaired or replaced and shipped back within 10–14 business days. If a coupon applies, it is issued once we receive and inspect the item.

6. What Is Not Covered

• Normal wear and tear, including scratches, dents, from regular use

• Accidental damage, breakage, or misuse

• Damage from perfume, sweat, water, chemicals, or improper storage

• Repairs or alterations made by anyone other than Voylla

• Lost stones or pearls not caused by a setting defect

• Items bought from unauthorized sellers, or without valid proof of purchase or registration

• Packaging and gift boxes

7. Care Guidelines

Store pieces in the pouch provided, apply perfume and lotion before wearing jewellery, and wipe pieces dry after wear. Avoid water and heavy sweat exposure to keep the plating looking its best.

8. General Terms

All claims are subject to inspection and approval by Voylla. Claims outside these terms may be declined. This policy does not affect your statutory rights as a consumer.

 

Frequently Asked Questions

 

About the warranty

How long is the Voylla warranty?

Every eligible product carries a 6-month warranty from the date of delivery (or the date of purchase for offline stores).

What does the warranty cover?

Plating discoloration or peeling under normal wear, loose or fallen stones caused by a setting defect, broken clasps or hooks, and soldering or joint failures.

Does the warranty apply to sale or discounted items?

Yes. There are no exclusions for sale or discounted products.

Is there a lifetime repair service?

No. Voylla offers a 6-month warranty only. Once it ends, the product is no longer covered.

Registration

Do I need to register my warranty?

Not if you bought from voylla.com or a Voylla offline store. Your warranty is registered automatically. If you bought from a marketplace, you need to register at [Dyrect link].

What details do I need to register a marketplace purchase?

Your order ID, the platform you bought from, the date of purchase, and proof of purchase such as an invoice or order screenshot.

What if I did not register my marketplace purchase?

Marketplace purchases that are not registered are not eligible for warranty, so please register as soon as you receive your order.

Making a claim

How do I raise a warranty claim?

Log in at https://voylla.dyrect.com/user select your registered product and upload clear photos or a video of the defect. Our team reviews it within 2 business days.

Do I have to pay for repair or shipping?

No. Repair, pickup, and return shipping are free on approved claims.

How long will the repair or replacement take?

Once your claim is approved and the courier collects the item, it is repaired or replaced and shipped back within 10–14 business days.

What happens if my item cannot be repaired?

We replace it with the same design. If a replacement is not available, we issue a store coupon equal to the invoice value.

How does the store coupon work?

It is redeemable on voylla.com, valid for one year from the date of issue, and can be combined with other offers. It is issued once we receive and inspect your item.

Exclusions and care

What is not covered?

Normal wear and tear, accidental damage or misuse, damage from perfume, sweat, water, or chemicals, third-party repairs or alterations, lost stones not caused by a setting defect, items from unauthorized sellers or without proof of purchase or registration, and packaging.

How can I keep my jewellery looking new?

Store it in the pouch provided, apply perfume and lotion before wearing, wipe it dry after wear, and avoid water and heavy sweat exposure.

Who do I contact if I need help?

Reach out to Voylla customer support, any Voylla store or use the support option on the Dyrect portal.